NCH&C has an “outstanding” CQC rating for its care - the first standalone NHS community trust in England to achieve this.

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In its report into services provided by NCH&C, the Care Quality Commission (CQC) rated the trust overall as “outstanding” with an “outstanding” rating being achieved in two of the five regulatory criteria: delivering care; and being a well-led trust. The CQC highlights a number of areas of outstanding practice at the Trust, such as:

• The care and consideration shown to patients by staff. All multidisciplinary staff
  were observed to be courteous, professional and kind when interacting with patients. Patient feedback was consistently positive
• Strong collaboration, team working and support across all services with the patient as prime focus and common aim to improve the quality and sustainability of care
• Compassionate, inclusive and effective leadership at all levels

The report said: “On all the units we visited, staff were caring and compassionate towards patients. Staff treated patients with kindness, dignity and respect. We found that staff were sensitive to the needs of the patients and their families.”

“The trust had clear strategic objectives that aligned with the vision and values of the organisation and the wider economy plan. The strategic objectives ensured focus on quality of care to patients, development of staff to provide care and future sustainability of services.”

NCH&C staff work incredibly hard to bring our expert care to people in their communities, whether this is close to where they live and work, in our community hospitals, within GP surgeries or in people’s homes. The results of this report show that through strong collaboration, team working and support across all services we are delivering excellent and effective services to people living in Norfolk.

We are very grateful to our staff for the efforts they make every day to deliver the best possible care to patients. The CQC report is a reminder that all of us at NCH&C have much to be proud of.

Whether you’re from the UK, mainland Europe or beyond, joining NCH&C will enable you to contribute your skills, knowledge and experience to providing safe and compassionate care for our patients in the community.

We are a Disability Confident Leader

What is Disability Confidence?

A Government led initiative which supports employers to recruit and retain disabled talent. Employers can sign up to this if they are committed to or already completing certain actions.

It also helps customers and other businesses identify

employers committed to equality in the workplace.
There are three levels to this scheme to identify between employers at different stages in the process.

Disability Confidence at NCH&C

NCH&C/we has been a part of the Disability Confident scheme for several years as a Disability Confident Employer. In 2020, we/NCH&C became the first NHS organisation in Norfolk to achieve Disability Confident Leader status.

Examples of Disability Confidence:
• Launched a new Disability Policy
• Disability Ambassador joined our Staff Ambassador group
• Introduction of Staff Ambassador Network Forum on Microsoft Teams
• Training and initiatives to support mental health, e.g. Mental Health First Aiders
The trust does not see disability as a barrier and wants to support staff with disabilities to feel valued and able to reach their full potential. For this reason, the trust continues to meet and build on its commitments as a Disability Confident Leader.

Carer friendly tick

In August 2022, the trust put in an application for a Carer Friendly Tick Award: Employers. We are delighted to announce that our application was assessed by a panel of carers and considered successful. Assessors were impressed that we have appointed a Board Lead for Carers, and by the detail and effort we have put into our carers’ statement, to ensure carers know how to access support internally. The panel said “this policy clearly shows the value and respect in which Carers on the staff are held.”

Our latest vacancies

Please note: NCH&C has been made aware that fraudulent emails asking for individuals details have been sent to people claiming to be from HR teams at NHS Trusts. NCH&C never makes unprompted approaches to individuals to offer them employment without a full interview process taking place.