My Apprenticeship Journey

Becca Hague talks about why she undertook an Admin Apprenticeship at NCH&C.

“In July 2020 I enrolled onto a Business Administration Level 2 Apprenticeship on Main Reception at Norwich Community Hospital. My role was Business Administration Assistant.

“I knew I didn’t want to continue my studies at Sixth Form, so I was actively looking for apprenticeships within the NHS and found this role on NHS Jobs.

“I was unsure as to what I wanted to do and thought that this apprenticeship would be a great learning opportunity in a work environment where I would be able to develop my skill set. The concept of gaining a qualification and the potential opportunities this may open this really appealed to me as it would be a great way to quick start my career.

“As part of the apprenticeship I learnt to confidently carry out a wide range of Reception admin tasks, support Norwich Place admin and learn the Ward Clerk role on Alder Ward. I especially enjoyed supporting clinical staff when learning the ward clerk role as it was patient focused and really interesting.

“I have learnt so much during my apprenticeship. Having completed my Level 2, I have so much more confidence to carry out administrative duties and the knowledge I have gained has allowed me to aid service delivery within my teams.

“At the start of my apprenticeship I found the change in workload slightly challenging, especially with having Dyslexia, but I was able to overcome this by seeking support from the Career Development Facilitator and my assessor who both supported me with receiving additional time during my Unit Tests. With having their continual support, I was able to successfully complete my units.

“After two months of being an apprentice the opportunity of a Band 2 Admin Support came up within my current team which I applied for and was successful. At the time I didn’t have a set aspiration but knew I was enjoying my current role and that this new role would aid my career progression.

“As the new role was in my team, I was able to develop and strengthen the skills that I’d already learnt which gave me the confidence and experience to successfully apply for a Band 3 Clinical Education Team Administrator role after nine months of starting my apprenticeship.

“I have now been in my Band 3 role for just over a month and I’m really enjoying this exciting new opportunity. I feel welcomed and supported to explore further career development pathways within my new team. As a result of this I’ll be starting a Business Administration Level 3 course in the near future.”