Engagement event to help improve our service
Wheelchair users give feedback to our service
The Wheelchair Assessment Service invited patients, carers, families, and friends to come and share their wheelchair experiences with the team at the Re-enablement Services Centre on Wednesday 16 October.
The NCH&C Wheelchair Assessment Service aims to aid mobility, independence, wellbeing and quality of life for individuals who have a long-term disability or medical condition that significantly affects their ability to walk and is likely to limit them for at least six months.
NCH&C has delivered Wheelchair Assessment and Repair Services in Norwich for more than 25 years. In 2018, NCH&C agreed to provide the services in West Norfolk (following the incumbent provider entering receivership) and a service was established within four weeks. During this time, it became apparent that there was a considerable volume of unmet need.
We have been reviewing how the service is delivered and implementing improvements to better support patients referred to the service.
The team has worked hard to reduce waiting times and have focused on developing ways we can deliver a sustainable service.
Charlotte Wilson, Operations Manager, Specialist Rehabilitation at NCH&C, said: “As we proceed with the redesign of the Wheelchair Assessment Service, we are keen to make sure we continue to hear the patient voice. This event was a chance for users of the service to share suggestions with us and for us to share the changes we have made to the service, including our plan for the future. We had lots of really valuable feedback from the event and the boards will stay up in the reception for people to add their views over the coming weeks. Thank you to all who attended.”