How all staff at NCH&C contribute to the success of our Trust

Relaunch of our behaviour framework and introducing leadership way

Our behaviour framework is a set of core behaviours and attitudes expected by all our colleagues with each other, patients, relatives, and others we work with across health and social care, and supports delivery of our strategic priorities, values, and culture. It defines how all colleagues contribute to the success of our organisation, and to our own successes as individuals and as teams.

The guidance in our behaviour framework is not about asking any of us to be someone different, it describes expectations around what we do and how we behave with each
other and our patients.

All staff demonstrating the behaviour framework benefits everyone:

• Benefit to our colleagues: you know what is expected of you, your opinions and contributions mater and you know how you contribute to the overall success of the organisation, for patient satisfaction and for you to have an enjoyable place to work which has meaning.

• Benefit to patients: staff are clear of their roles and responsibilities which leads to a
sense of trust for patients, and consistency of experience for patients no matter who cares for
them.

• Benefit to NCH&C: if we do well, are services continue to be commissioned which
means greater job stability. It also supports NCH&C as an attractive place to work, staff
retention, we achieve our vision

Recently relaunched, we have produced a behaviour framework toolkit has been developed to help embed this within our teams. It has lots of resources and activities all in one place.

NHS Our Leadership Way

The value and impact of leadership in our organisation is recognised by NCH&C and we commit to supporting colleagues to demonstrate healthy leadership behaviours that inspire those around them.

To do this, we’ve adopted the NHS Our Leadership Way which formalises the approach our leaders should take. It was co-created with thousands of NHS people and compliments the NHS People Promise as a tool to help create joint leadership commitments.

Complementing our NHS People Promise, it formalises the approach our leaders should take to develop this even further.  It requires every leader, at whatever level, to recognise, reflect and bring to life every day, six core principles.  It is a tool to help create joint leadership commitments across wider caring organisations, such as social care and charitable organisations within our integrated system.  One way to conceive this is to think about the Heart, Head and Hands of leadership;

• the things we must consciously think about,
• the things we and others feel, and
• the things we should do. 

In short, we should lead with compassion, curiosity and collaboration. 

Why is all this important?

To achieve our vision to deliver outstanding health and care at the heart of the community we want NCH&C to be a compassionate and inclusive workplace where our people know they are valued and feel empowered in their roles to achieve excellence for our communities.

Our Values of Community, Compassion, and Creativity describe who we are and what we stand for as an organisation. And our behaviour framework and leadership way are how we translate them into day-to-day actions.  Essentially, how we live our value through our behaviours.

Click here to see our NCH&C Behaviour Framework and Leadership Way