Recite Me

Winter Wellbeing

Supporting your winter wellbeing at NCH&C

Click below to read the Winter Wellbeing briefing.

This briefing is a great reminder of what is currently available to support you this winter. Whether it’s information about mental health, the menopause or money saving advice, there is support available for all our staff.

Winter Wellbeing Special 2021 – Final

NCH&C celebrates as two more nurses receive the Queen’s Nurse title

NCH&C celebrates as two more nurses receive the Queen’s Nurse title

Two nurses from Norfolk Community Health & Care NHS Trust have been awarded the Queen’s Nurse title: Carolyn Fowler, Director of Nursing & Quality, and Elizabeth Wilkin, a Community Nurse in the North.

The Queen’s Nurse Title recognises individual nurses who have demonstrated a high level of commitment to patient care and nursing practice. It is awarded by the Queen’s Nursing Institute: a national organisation dedicated to supporting and celebrating community nurses.

To receive the Queen’s Nurse title, nurses must prove that they have over five years’ experience in community nursing, and provide written statements demonstrating their knowledge and expertise.

There are just 12 Queen’s Nurses in Norfolk, and around 1,700 across the UK. NCH&C already has two Queen’s Nurses among its ranks, bringing our total up to four.

John Webster, Interim Chief Executive at Norfolk Community Health & Care, shared his praise for the trust’s new Queen’s Nurses:

“We are so delighted that two of the trust’s nurses have their hard work and achievements recognised by receiving the Queen’s Nurse title.

“Carolyn and Elizabeth are highly-competent and passionate professionals, which the Queen’s Nurse title demonstrates. They are both an asset to the trust, and I would like to take the opportunity to thank them for their dedication and compassion to our patients.”

Carolyn Fowler joined NCH&C back in 2019. As our Director of Nursing and Quality, Carolyn’s role focusses on always improving patient safety and experience at the trust. She previously worked as Deputy Director of Safer Care and Standards at Hertfordshire Partnership University NHS Foundation Trust and Deputy Chief Nurse at East and North Hertfordshire NHS Trust.

Carolyn expressed her delight at receiving the Queen’s Nurse title:

“I have always been proud to be a nurse, and especially a community nurse, having worked as a District Nurse and Community Macmillan Nurse in my career. It is a real honour to be recognised with the title of Queen’s Nurse. Working in the community is an extra special part of the NHS, where you can really feel like you are making a difference for your patients in their home environments.’’

“The last two years have been some of the most challenging in my career, so to receive the Queen’s Nurse title for my work within the community NHS is incredibly rewarding.”

Elizabeth Wilkin is currently studying District Nursing at the University of Suffolk to further her career. She was previously a Community Link Nurse on the NN3 team at NCH&C.

Elizabeth said:

“I am so delighted to receive the Queen’s Nurse title. Although it sounds extremely clichéd, I do feel that Community Care is in my blood. My dad worked as a driver alongside the versatile Out of Hours Community Nursing Team and my Mum founded the Swift/Night Owl service which myself and colleagues often signpost to vulnerable patients.”

In her Queen’s Nurse application, Elizabeth praised the contributions of her colleagues at NCH&C who have supported her: “Since qualifying, I have been mentored and supported by some extraordinary individuals including Community Healthcare Assistants, Assistant Practitioners and Registered Nurses. My Queen’s Nurse nomination is not only recognition for myself, but for the whole team who have supported me.”

NCH&C supports any nurses who wish to apply for the Queen’s Nurse title. Although applications are closed for the 2021 cohort, you can find out more about applying here.

Community healthcare is: varied and empowering

Therapist roles

“I love working with children in their natural environments and seeing how I can make a difference.” Rowena, Children’s Occupational Therapist

We have flexible, autonomous community therapy roles based in your local community. Community health and care is one of the most popular with patients and is vital in supporting patients’ recovery. Join a dedicated and highly professional team of therapists – we have positions available across Norfolk.

What’s it like being an therapist at NCH&C? Find out more below:

Deliver personalised care, closer to home and develop a longer-term and more personal relationship with patients and carers, and other professionals. Apply today:

Community healthcare is: great for career progression

Community Nursing roles

“I love the freedom and autonomy of community nursing. Being able to provide continuity of care and building relationships with patients and their family that lead to a trusting partnership in care.” Caroline, Community Nurse, North Norfolk

We have flexible, autonomous community nursing roles based in your local community.

We need Registered Nurses to join our dedicated and highly professional team of community nurses. We have positions available covering various hours over the seven days a week service, with bases across Norfolk.

Community health and care is one of the most popular with patients and is vital in supporting patients’ recovery.

Deliver personalised care, closer to home and develop a longer-term and more personal relationship with patients and carers, and other professionals. Apply today:

The importance of kindness

Kindness matters, especially in the workplace.

There’s no denying that we have all been going through a challenging time, and with the winter months fast approaching its likely that demand is only going to increase. Within a busy workplace, it can often be easy for people to miss signs of stress and poor mental health in their colleagues. During these times, the importance of kindness cannot be understated in lifting morale – acts of kindness can have a positive impact on low mood and can produce greater happiness and increased energy.

Did you know, when someone is rude, 80% of recipients will lose time worrying about the rudeness and 38% reduce the quality of their work? An impulsive act of incivility can negatively impact performance, and has been shown to negatively impact patient outcomes.

Saturday 13 November is World Kindness Day, and provides a good opportunity to think about what it means to be kind to ourselves and others. There are a number of actions that you can promote to initiate and encourage kindness in the workplace. Remember that kindness is contagious; any action you perform, no matter how small, is likely to ignite kindness in others.

What can you do?

  • Take the time to listen to listen to your colleagues and show that they have been heard
  • Regular team meetings are good for morale, so remember to book some time for huddles and 1-2-1s. Organise a coffee morning (virtual if necessary) to get the team together
  • Look out signs that someone may be overwhelmed. Are they off sick more often? Do they have trouble focusing? Is there energy lower than usual?
  • Share positive messages and feedback and take the time to celebrate achievements
  • Recognise colleagues who go the extra mile

It’s important to remember that we all have bad days. Days where we are more tired and our resilience is being stretched. On days like these it’s vital that we assess our behaviour and don’t forget to be kind. Think before you send an email, or criticise a colleague. You never know what they’re going through.

Don’t be afraid to challenge others if you see them exhibiting behaviours that don’t fit with our values.

Remember to be kind to yourself

It’s important not to overdo it. It’s very easy to give away all of our energy and leave nothing for ourselves – kindness has to start with you. Listen to our latest podcast where Miranda Gretton from the Communications, Marketing and Engagement Team speaks to Research Nurse, Donna Clements about self-compassion; what it is, the importance of practising it and how it can help our wellbeing.

Helpful resources

New Podcast episodes available!

New podcast episodes available now!

There are 3 new podcast episodes available to download NOW!

An extended episode on self compassion (and accompanying exercise to try), a discussion about Equality and Freedom to Speak Up, and another conversation with a staff member about their experience of the Menopause.

To listen, search ‘Take a Moment with NCH&C’ on Google Podcasts, Spotify and Amazon Music, or on the website page here.

podcast logo

Creating a greener NCH&C

Creating a greener NCH&C

Open letter from John Webster, Interim CEO 

This week, global leaders are gathering in Glasgow for the UN climate change conference, COP26. The purpose of this event is to ensure that the UK, and the rest of the world, are moving towards the necessary actions to tackle climate change.

Many experts consider COP26 to be a decisive moment for the health of the planet: if we can’t turn the tide on climate change now, we may miss our opportunity.

With that in mind, we thought it was important to update you on what is being done about sustainability and green issues at NCH&C.

As the UK works towards reducing its carbon emissions in line with the Paris Agreement (the legally binding framework to keep global warming under two degrees), the NHS has an important role to play. The NHS is currently responsible for 4-5% of the UK’s carbon footprint but is committed to reducing this as part of the NHS Long-Term Plan.

The Long-Term Plan outlines the NHS’s goal to reduce its carbon emissions by 51% by 2025, and ultimately become the world’s first net-zero national health service.

NCH&C is committed to playing its part in helping the NHS meet these objectives. Not just because we are bound to do so, but because it is the right thing to do for the health of our patients, as well as the planet. The NHS recognises that the climate emergency is a health emergency, directly linked to killer conditions like heart disease, stroke, and lung cancer, contributing to around 36,000 deaths annually.

While the trust has always considered sustainability a high priority, we are currently engaged in producing our first long-term Green Plan. This three-year strategy will outline how NCH&C can reduce its carbon emissions, considering areas such as waste, energy, travel, hospital services, procurement, and the medicines we prescribe.

This will be published in March 2022, along with the Green Plans from our partner organisations within the Norfolk & Waveney Integrated Care System. Tackling climate change requires a joined-up and structural approach, so we will be working closely with the rest of the ICS to be as effective as possible. Once finished, our Green Plan will be available to you, so we remain transparent and accountable on sustainability.

We know that many of you will be keen to hear what the trust is doing to be greener and may have your own ideas about how your service area can operate more sustainably. We welcome these whole-heartedly. In the coming months, we’ll be creating a webpage and Intranet page to help you find out more, but for now you can submit your questions and comments to our dedicated inbox: sustainability@nchc.nhs.uk.

There is no magic cure for climate change, so the green agenda must remain a long-term priority for NCH&C and the NHS. While there is much work to be done, the trust has already taken steps to operate more sustainably.

So far, we have reduced our:

  • CO2 output by almost 1000 tonnes on our energy (gas, electric and oil) consumption alone, achieved by a combination of disposal of underused estate and upgrades to LED lighting and removal of all oil-fired heating.
  • waste output by over 200 tonnes, including reducing our landfill waste from 232 tonnes a year to 0.
  • vehicle mileage by almost 1.4 million miles a year.
  • water consumption by 7,800 m3 and wastewater production by 4,200 m3.

As we continue our journey towards a net-zero NHS, we will keep you informed about any updates through the usual comms channels. We rely on your support to create a greener NHS together.

John Webster, Interim CEO

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Saying a big thank you to dedicated and often unseen community health and care staff – NCH&C celebrates first ever national Community Health and Care Day

Monday 1 November 2021 marks the very first national Community Health and Care Day

Founded by NCH&C in 2020 to mark its tenth anniversary, Community Health and Care Day is a registered awareness day and will be marked every year on 1 November. The day provides the opportunity for everyone to celebrate the vital role that community healthcare plays, and help raise the profile of this essential part of the NHS.

Community healthcare is the foundation of the NHS, helping people of all ages live independently, stay in their homes longer and leave hospital sooner. Although community health care makes up one fifth of the NHS workforce, it is often overlooked despite being firmly at the heart of every health and care system. Boosting ‘out-of-hospital’ care is one of the key elements of the NHS long-term plan and is vital for ensuring people can access the healthcare we need in the future.

This year’s Community Health and Care Day celebrations will take place virtually and focuses on the emotional side of community healthcare. It is inspired by the personal stories of our staff and their patients, that typify community healthcare over the last two years.

John Webster, Interim CEO for NCH&C, shared his support for the first Community Health & Care Day: “I am delighted that NCH&C is launching the inaugural Community Health & Care Day, giving us the opportunity to raise awareness of the compassion and dedication that goes into community care every day. Our mission to look after people locally drives us to bring our expert care to patients in our community hospitals, within GP surgeries, medical centres, and in their own homes every single day. The breadth of expertise within community health care really is extraordinary – it is a remarkable sector and incredibly rewarding to work in.

“In future years we would love other community health and care providers to join us in this celebration of community health and care to help raise awareness of the work of our devoted staff.”

Carolyn Fowler, Director of Nursing & Quality at NCH&C, added: “I am constantly amazed by the continuous commitment and compassion shown by our community teams. Working in the community is a rewarding and very specialised area of healthcare, our teams our highly skilled and I know how privileged they feel to be delivering care for people in their own homes.”

Cath Byford, Chief Nurse at NHS Norfolk and Waveney Clinical Commissioning Group (CCG) said: “Health and care is built on the dedication and hard work by staff who work tirelessly to care for patients every single day. Community healthcare allows patients to get back to living their life independently as quickly as possible. I am pleased to see that that NCH&C has launched the inaugural Community Health & Care Day which aims to raise awareness of the great efforts carried out by our health and care colleagues across Norfolk and Waveney.”

Get Involved

Anyone who wishes to get involved with Community Health and Care Day 2021 can head to the campaign page to find ideas of how to show support. You can also download Community Health and Care Day social media assets, so you can use your own social media channels to say a big ‘thank you’ to your local community healthcare teams.

#CommunityHealthAndCareDay

Congratulations to our latest Badge of Recognition winners

Badge of Recognition

Congratulations to our latest Badge of Recognition winners! You are all amazing.  

NCH&C continually acknowledges and celebrates our staff who live our vision, values, and behaviours to deliver Outstanding community health and care.

The latest recipients of our bi-monthly Badge of Recognition winners are:

  • Lisa, SSOCS
  • Acute Support Team, Learning Disabilities
  • The Single Point of Referral Team, SSOCS
  • Lauren, Nursing and Quality

NCH&C staff, you can nominate your colleagues for a badge via the Intranet. 

Introducing the first ever Community Health and Care Day!

Introducing the first ever Community Health and Care Day!

Monday 1 November is Community Health and Care Day: a new national awareness day established by NCH&C to thank the amazing contribution the community healthcare sector.

Community Health and Care Day was launched at the end of 2020 to mark the trust’s 10th anniversary. The day will take place on 1 November every year and is an opportunity for everyone to celebrate the vital role that community healthcare plays and help raise the profile of this essential part of the NHS.

Community healthcare is the foundation of the NHS, helping people of all ages live independently, stay in their homes longer and leave hospital sooner. Although community health care makes up one fifth of the NHS workforce, it is often overlooked despite being firmly at the heart of every health and care system. Boosting ‘out-of-hospital’ care is one of the key elements of the NHS long-term plan and is vital for ensuring people can access the healthcare we need in the future.

This year’s Community Health and Care Day celebrations will take place virtually and focuses on the emotional side of community healthcare. It is inspired by the personal stories of our staff and their patients, that typify community healthcare over the last two years.

To launch Community Health and Care Day 2021, we have created a new campaign webpage, and video featuring some of our amazing staff, sharing what community healthcare means to them.

John Webster, Interim CEO for NCH&C, shared his support for the first Community Health & Care Day: “I am delighted that NCH&C is launching the inaugural Community Health & Care Day, giving us the opportunity to raise awareness of the compassion and dedication that goes into community care every day. Our mission to look after people locally drives us to bring our expert care to patients in our community hospitals, within GP surgeries, medical centres, and in their own homes every single day. The breadth of expertise within community health care really is extraordinary – it is a remarkable sector and incredibly rewarding to work in.

“In future years we would love other community health and care providers to join us in this celebration of community health and care to help raise awareness of the work of our devoted staff.”

As we approach Community Health and Care Day 2021, we’ll be sharing some of the amazing stories from our staff and patients across our social media channels, as well as heartfelt ‘thank yous’ for all that our teams do.

If you’d like to show your support for your local teams this Community Health and Care Day, download the social media assets from our campaign website, and use them to say your own thank you on your social media channels.