Proud of our Outstanding community
At the heart of every community should be great community health and care delivered by a team who believe care isn’t just about treatment, but seeing every patient as a person.
More than 2500 members of staff work at our Outstanding NHS trust. Over 80% of these are healthcare professionals such as nurses, doctors, HCAs, and AHPs. Many others are people you will meet or speak to over the phone; from the administrative assistant who arranges your appointment to the receptionist who greets you when you arrive at our clinics or community hospitals.
Other staff work behind the scenes maintaining our wards and clinics, ensuring our services are of the highest and safest standards, or making sure NHS money is well spent on the best healthcare for our communities.
NCH&C delivers a wide range of personalised care services in a wide range of settings. Click here to go to our NCH&C NHS Trust website to see all of our services.
Our staff pay attention to the little things by providing support, showing compassion and being someone you can talk to, not just a uniform. It’s having a conversation that’s not about health and about being looked after closer to home.
We’re open for the 10,000 patients we see each and every day across our different services in Norfolk. That’s what makes us Outstanding.
Find out more about the different roles we offer here, and see what it’s like to work in Norfolk’s community NHS.
What are the benefits of working for NCH&C?
Working for a NHS community trust is very different to working in an acute setting, but it’s just as rewarding.
- Working for us means you’ll play a key role in delivering more personalised care, closer to home. This element of the NHS is one of the most popular with patients and is vital in supporting patients’ recovery from illness and leading efforts on preventative and wellness services.
- Community health and care is the foundation of NHS services. 90% of contacts between health professionals and patients occur in the community or in patient’s homes.
- Working in the community will provide you with the opportunity to develop a longer-term and more personal relationship with patients and carers, and other professionals.
- We have high levels of staff satisfaction, as seen in our annual NHS Staff Survey results, and we are committed to looking after the wellbeing of all our staff, apprentices, and volunteers.
- We are a CQC rated Outstanding NHS trust: the first standalone community NHS trust in the UK to receive this status.
Return to Practice at NCH&C
Our Return to Practice scheme supports Allied Health Professionals with a lapsed professional registration to pick their careers back up, and return to work.
We can offer support with the process, and provide supervised practice placements so you can gain the relevant skills and knowledge to meet the re-registration requirements of the HCPC.
Visit our Return to Practice webpage to find out more about the scheme, including eligibility and placements in Norfolk.
We are a Disability Confident Leader
What is Disability Confidence?
A Government led initiative which supports employers to recruit and retain disabled talent. Employers can sign up to this if they are committed to or already completing certain actions.
It also helps customers and other businesses identify employers committed to equality in the workplace.
There are three levels to this scheme to identify between employers at different stages in the process.
Disability Confidence at NCH&C
NCH&C/we has been a part of the Disability Confident scheme for several years as a Disability Confident Employer. In 2020, we/NCH&C became the first NHS organisation in Norfolk to achieve Disability Confident Leader status.
Examples of Disability Confidence:
• Launched a new Disability Policy
• Disability Ambassador joined our Staff Ambassador group
• Introduction of Staff Ambassador Network Forum on Microsoft Teams
• Training and initiatives to support mental health, e.g. Mental Health First Aiders
The trust does not see disability as a barrier and wants to support staff with disabilities to feel valued and able to reach their full potential. For this reason, the trust continues to meet and build on its commitments as a Disability Confident Leader.
The Employers Network for Equality & Inclusion
We encourage every member of staff to register (with work email address) to carry out own personal learning.
NCH&C is fully committed to learning and understanding the intersectionality of our workforce and patient community and in doing so believe wholeheartedly that we should challenge ourselves to improve, benchmark against other like for like organisations within our region and beyond. Because of this we have chosen to be supported by the expertise of an independent organisation and proud to be able to provide our teams with access to all the information that they require to support the trust in developing our culture of trust-wide allyship, compassion, civility and respect.
We are proud to announce that Norfolk Community Health and Care has achieved an ENEI Silver TiDE Award 2023!
This membership provides the trust with continued and impartial professional education as to what inclusion looks like, to subsequently work to improve the experience of staff to impact the improved healthcare outcome of patients and service users.
As part of our membership, the trust was able to participate in the ENEI Talent, Inclusion, Diversity and Evaluation 2023 or TiDE benchmarking process. A process that encourages members to assess their organisation pragmatically, answering questions referenced to a defined framework of standards, detailing how inclusive the work of the organisation is.
Benchmarking against other member organisations from a variety of sectors such as retail, media, telecommunications and health and social care sectors, the process is completed following a consultation with one of the ENEI members to better understand the answers and submitted evidence given.
Find out more about what we do in this three minute video:
When NCH&C recently turned ten years old, we spoke to some of our staff who had been at the trust since day one about how what it’s like to work here. Have a watch to see what they say about NCH&C:
Where are we based?
We have eleven inpatient units, some at community hospitals, some in health centres. We also run services from medical centres and GP surgeries but the vast majority of our patient care is delivered in patients’ homes.
Why not find out more about what our teams do by having a look at our A Day in the Life Of section.
My role varies from day to day and although I have now worked in the learning disabilities service for 19 years there are always fresh challenges.
Chartered Counselling Psychologist
I work as a chartered counselling psychologist within the learning disabilities service. After starting a family and reducing my hours to part time I undertook my doctoral training alongside my post, using my learning disabilities role as a clinical placement and doing other work outside of the trust to complete my studies. My role varies from day to day and although I have now worked in the learning disabilities service for 19 years there are always fresh challenges. NCH&C has a culture of warmth, friendliness and staff have a desire to do the job to the best of their professional ability, and overall a desire to always be patient centred.