Volunteer with us
Could you join our growing team of volunteers?
Volunteering can be extremely rewarding. Volunteering opportunities with NCH&C range from supporting patients with rehabilitation activities or assisting at mealtimes on the wards, to working behind the scenes helping with administration and stock room maintenance.
For some, volunteering is a route to employment. For others it’s an opportunity to gain new skills and experience or a chance to try something new which may lead to a career change. It’s also a fantastic way to meet new people and be part of a valued team.
The information below will give you an overview of some of the roles we have available, but the opportunities and the roles we have available are always developing, so please do get in touch with us so we can discuss the options that may be a good fit for you.
There are many different volunteer roles across the Trust and each role is tailored to the needs of the host team in which it is based. We have volunteers helping in gardens, children’s centres, specialist patient-groups and many more areas.
Below are a range of some of the more common types of roles. If you have a question about any of our roles, please call the Volunteer Service on 01603 272336 or email email@example.com.
Administration support volunteers
As services develop over time staff can often find themselves with ever-increasing amounts of administration. This is one area in which volunteers can alleviate some of that burden – by doing minor administrative tasks that may take a significant amount of time but which are not a key element of staff roles (such as printing and compiling patient packs).
Meet and greet volunteers
It can often be stressful and anxiety-inducing to visit a hospital or clinic and particularly so if it is the visitor’s first time to that site. Therefore, one of the biggest benefits of Meet & Greet volunteers is that they can offer a friendly face and helping hand to those in need. Volunteers can help to sign patients in for appointments and can direct them to their waiting areas, toilets or refreshment facilities.
Patient experience volunteers
The Friends & Family Test (FFT) is a fantastic tool for sourcing patients’ feedback about their experiences with the Trust. Often though, patients will only provide feedback if they have had a particularly positive or negative experience and response rates can be low. Volunteers can help by calling patients a few weeks following their treatment and completing the FFT survey over the phone with them. These ‘chatty-but-focussed’ calls can help improve response rates but can also source much more detailed feedback.
Stockroom support volunteers
We know just how quickly and easily a stockroom can go from organised-efficiency to nightmarish-mess! With the help of Stockroom Support volunteers though, these facilities can remain tidy. This, in turn, can help clinicians to easily stock up on necessary equipment before appointments and can also help administrators to order stock more efficiently by avoiding over- or under-ordering.
Ward support volunteers and befrienders
Incorporating volunteers into hospital wards can be a fantastic resource which can add to the already-outstanding treatment patients are receiving. Volunteers are able to spend quality time with patients, offering companionship and entertainment. They can also help ward staff with minor tasks such as taking patients’ meal choices, completing Friends and Family Test surveys or doing the tea/coffee rounds.
The Volunteer Service works closely with other organisations to benefit from the inclusion of their volunteers. One example of this is the Royal Voluntary Service which provides volunteers to support their cafes and shops across the Trust. We also work with Pets as Therapy, St John’s Ambulance and others.
Volunteering at the Priscilla Bacon Centre
The Priscilla Bacon Centre for Specialist Palliative Care Services provides specialist advice and support for any patients with life limiting illness and those close to them. While many patients are well supported by their primary care teams, some have more complex needs that require input from our specialist multidisciplinary team. Volunteers support our dedicated staff teams in many roles including Day Care, In-Patient unit, Coffee Bar, on reception and in administration. The roles are diverse and there is bound to be something to suit you.
For more information, please contact
Catherine Wilson, Volunteer Coordinator
t: 01603 255719
NCH&C really values the contribution volunteers make to the organisation.
We offer a wide and expanding variety of roles, providing the opportunity to learn skills and put your existing ones to good use, build confidence and gain experience within a supportive and stimulating environment.
Volunteering even a small amount of time with NCH&C can be a great way to make a real difference in your local community. We will provide you with all the training and support you need to make sure you can comfortably carry out your role and enjoy your time as a volunteer with us.
We are happy to hear from anyone who is honest, reliable and compassionate about supporting others. We recognise the value in welcoming volunteers with diverse backgrounds and life experiences.
To join us as a volunteer you will need to be 17 or over, although our roles based in a clinical setting are only available to those aged at least 18.
All volunteers will undertake a DBS check, however this does not mean those with a criminal record are excluded as a matter of course. Each application will be treated on an individual basis, with open and honest discussion between the applicant and a member of the volunteering team.
As the volunteer recruitment and induction process takes a period of several weeks and involves the input of a variety of staff teams, we ask that anyone wishing to volunteer is able to join us for at least six months.
To apply to volunteer with us you will first need to complete and return a Volunteer Application Form (please see ‘How to Apply’ below).
Once we have received your application a member of the team will contact you to discuss your application and, if a suitable role is available, we will arrange a mutually convenient time to meet you for an informal interview.
The informal interview is an opportunity for us to learn more about you as an individual and understand why you would like to volunteer, as well as a chance for you to find out more about the role you have applied for.
If both parties are happy to continue with your application we will then carry out a DBS check to the appropriate level and request references.
Following the satisfactory return of your DBS check and references the volunteering team will contact you to arrange your induction training. Your induction training will cover everything you need to know to get started as a volunteer, including topics such as safeguarding, confidentiality and health and safety.
The process from informal interview to getting started is likely to take at least six to eight weeks, although sometimes a little longer, depending on how long the checks take to be returned and the number of applications we are processing.
We are happy to reimburse volunteers for out of pocket expenses incurred while volunteering with us. However we are unable to reimburse you for attending the initial interview and induction training.
Throughout your time as a volunteer you will be supported by your local volunteer co-ordinator, and where appropriate a member of staff in the team you are volunteering with. You will be introduced to your co-ordinator and local support during your induction.
Further training may also be made available to you during your time as a volunteer, where appropriate opportunities become available.
To apply to volunteer with us please complete a Volunteer With Us form. To request a printed copy of the application form please call 01603 272336.
Hear from our volunteers
Brenda and Rosie share their stories of what it is like to volunteer at NCH&C.
If you would like further information about any of the information above, or would like to speak to our volunteering team, please contact us on 01603 272336 or email firstname.lastname@example.org
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