My apprenticeship journey

My apprenticeship journey

Laura is a Former Business Admin Apprentice, now working as an Administration Assistant in our Autism Service, here she tells us what it’s been like to join the NHS:

Tell us a bit about yourself?

In July 2020 I enrolled onto a Business Administration level 2 Apprenticeship at Autism Service Norfolk based at Norwich Community Hospital.

What were your reasons for applying to the Apprenticeship?

I was unsure what I wanted to do after having completed a degree but wanted to gain experience working in the public sector and found this role on NHS jobs.

Could you please tell us about your Apprenticeship role and what you have had to do as part of your job?

My role as Business Administration Apprentice included processing new referrals, dealing with telephone/email enquiries, imputing data into various systems, sorting incoming mail, sending out post and scanning.

Did you come across any challenges? – If so how did you deal with them?

Halfway through my apprenticeship the Admin Assistant in my team left which was challenging as they had supported me from the start and knew a lot about the service. However, I had regular meetings with my apprenticeship tutor, line manager and support from the rest of the team.

What support did you receive during your Apprenticeship?

I had regular meetings with my apprenticeship tutor which was helpful. I was always able to arrange a time to talk and go through my coursework.

What happened after your initial Apprenticeship position?

10 months into my Apprenticeship I gained a permanent Band 2 role within Autism Service Norfolk which I was really happy about as I enjoy working as part of this team. I have recently been offered a Band 3 Administration Assistant role within the team.

Where are you now?

I have recently been offered a Band 3 Administration Assistant role. As part of this role, I will manage different admin tasks such as booking appointments and support my manager with HR related tasks.

Future plans – what is your career goal/aspirations?

My plan is to stay in my Band 3 role for a while and gain more experience. However, in the future I would be interested in a Band 4 role or Personal Assistant role.

Why would you recommend and Apprenticeship at NCHC?

I would recommend an Apprenticeship at NCHC because it’s a way to gain experience and start a career in the NHS. There are lots of opportunities to progress.

To find out more about our varied admin roles at NCH&C and view our current vacancies click here.