My apprenticeship journey

My apprenticeship journey

Laura is a Business Admin Apprentice in our Autism Service, here she tells us what it’s been like to join the NHS during a pandemic:

What appealed to you most about becoming a Business Admin Apprentice?

When I applied for the apprenticeship, I didn’t realise Autism Service Norfolk existed. However, the thing that appealed to me most was the possibility of working with people and helping them get diagnosed.

What’s your day to day role like and what have you enjoyed most about it?

As an admin apprentice my main roles include checking new referrals, dealing with telephone/email enquiries, scanning in documents, imputing data, dealing with incoming mail and sending out letters. There is always loads to do and I enjoy keeping busy.

What was it like joining the NHS at the start of a pandemic and what were the challenges?

Joining the NHS during a pandemic was a little different as I couldn’t ask questions like I would if we were in our office. However, I soon got used to working from home and I know my colleagues are only a Teams call away if I need them. It also meant the team having to adapt to virtual assessments and supporting the clinicians/clients with this process.

What would you say to someone considering an admin apprenticeship in the NHS?

I would definitely recommend it. I have already learnt so much and have gained specific knowledge about the service I work for, which I have found really interesting. Everyone is very supportive of each other.

What are your future plans post apprenticeship?

My plans post apprenticeship are to gain a substantive role within NCH&C. I see myself in an admin role supporting patients. Although, I would also be interested in HR roles.