NCH&C is a top performing community trust in the NHS Staff Survey 2023
NCH&C is a top performing community trust in the NHS Staff Survey 2023
Last year we invited all our staff to complete the National NHS Staff Survey 2023. One of the world’s largest workforce surveys, and the best way for our staff to share their views about their job, our organisation, and the NHS.
63% of our substantive staff responded to the survey – that’s 1,567 people. For the second year, bank-only workers were also invited to complete the survey, of which 25% did.
The results are now live, and some highlights include:
- Results showed that we were the top performing community trust for staff recommending NCH&C as a place to work
- NCH&C was one of the top performing community trusts for the theme “We work flexibly” and for the sub-theme “Support for work-life balance”
- 8 in 10 people feel their manager takes a positive interest in their health and wellbeing
- 8 in 10 people feel the people they work with are understanding and kind to one another
- 8 in 10 people feel they are able to make suggestions to improve the work of their team / department
- 8 in 10 people would be happy with the standard of care provided by this organisation for a friend or relative
These positive themes were also reflected in the responses of our Bank staff:
- 7 in 10 bank workers look forward to coming to work
- 7 in 10 choose to work as a bank worker in the NHS because of the flexible working arrangements, and 9 in 10 agree they can decide the hours and shift patterns they want to work
- 9 in 10 bank workers feel that their role makes a difference to patients
- 9 in 10 bank workers feel they receive the respect they deserve from colleagues
Overall, the areas where the trust is reporting successes is centred on autonomy and our people feeling freedom within their role to decide how to work, and the ability to make suggestions to improve where they work. Success in these areas has led to the trust being one of the best performing community trusts for staff recommending NCH&C as a place to work.
NCH&C’s CEO, Matthew Winn, said:
“I’d like to thank everyone who took the time to complete the NHS Staff Survey. All services and staff are continuing to work under huge pressure and despite this their commitment to delivering great community health and care support shines through.
“The wellbeing of our staff is our priority, and I am pleased that the work the trust has done over the past 12 months is reflected in improvements in these results in supporting our staffs’ ability to work flexibility. NCH&C is now one of the best performing community trusts for supporting work-life balance, and in the overall People Promise element: ‘We work flexibly’.
“The survey gives us clear feedback on areas where we need to make further progress including relationship building with both colleagues and managers, burnout, and inclusion. We will be addressing these areas of concern to ensure improvements are made and the right level of support is implemented throughout the trust.”
Results can be viewed in full, here: